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Customer Relationship Manager

  • Customer & Community
  • Full-time
  • Limassol, CY

2022-08-19 14:20:00 UTC

The Role

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Responsibilities

  • Building and maintaining profitable relationships with key customers.

  • Overseeing the relationship with customers handled by your team.

  • Resolving customer complaints quickly and efficiently.

  • Keeping customers updated on the latest products in order to increase sales.

  • Meeting with managers in the organization to plan strategically.

  • Expanding the customer base by upselling and cross-selling.

  • Understanding key customer individual needs and addressing these.

  • Conducting business reviews using CRM programs.

  • Knowing your competition and strategizing accordingly.

  • Holistic ownership of planning, managing and delivering multi-channel, digital CRM marketing campaigns

Requirements

  • Extensive experience and knowledge of the forex sector.

  • Excellent interpersonal and communication skills.

  • Superior product knowledge.

  • A team player with leadership skills.

  • Maintain a positive attitude focused on customer satisfaction.

Who we are

Kwakol is a fast-growing technology company that is dedicated to deploying capital, people and ideas to develop innovative products and tools that empower individuals in the advancement and pursuit of their financial freedom.

At the heart of everything we do lies the three (3) arms of Kwakol - Finance, Research and Technology. These arms work hand-in-hand to provide a diverse range of financial products and services, as well as rich insights, education and viable investment opportunities.

Having worked with a set of values that enable the smooth execution of our purpose over the years, we have been able to establish a staunch global clientele that continually chooses us as their trusted wealth-building partners.